Is Rizer a win-loss interview service?
No. Rizer does not interview buyers. It analyses the lead and deal history in HubSpot, which is why it can cover every loss rather than a sample, and why it cannot tell you what a buyer was thinking.
Can Rizer replace our win-loss program?
The Intelligence Agent replaces the part that is really pattern-finding across many losses, and it does that across all of them rather than a sample. The Recycling Agent adds what research programs usually lack: a way to act on the accounts that can come back. If you specifically need the buyer’s own account of a decision, whether for a board deck, a positioning rewrite, or a product bet, interviews still do something Rizer does not.
What about deals with almost no notes?
Thin records still carry signal: segment, source, timing, competitor fields, stage reached, and how the deal moved. Rizer reads the pattern across many of them rather than depending on any single record being well written. Where the signal genuinely is not there, the report says so instead of inventing a reason.
Why not just build a HubSpot report, or export closed-lost to a spreadsheet and ask ChatGPT?
A HubSpot report can only group by the closed-lost dropdown, so it tells you what reps typed, not what happened. A spreadsheet export plus a chat model gets closer, but it reads the records you happened to export, has no view of stage movement, competitor fields, email and note history, or the leads that never became deals, and it produces a different answer every time you ask. Rizer’s Intelligence Agent runs the same analysis against your full history and every new loss, keeps the evidence trail per finding, and the Recycling Agent turns it into a callback list rather than a paragraph.
We run on Salesforce, not HubSpot. Can we use this?
Salesforce support is on the roadmap. Rizer runs on HubSpot today because the analysis is built around how HubSpot models lead and deal history, and doing that properly per CRM is the work. If you are on Salesforce, talk to us now and we will line you up for it.
How do we know the analysis is not just guessing?
Every verdict is traceable. Open any loss driver and you get the individual deals and leads it was built from, and the fields and history that produced the classification. Check the evidence on a handful of deals you remember personally before you trust the aggregate. That is the review we ask new customers to do first.
What does Rizer get access to, and what does it write back?
Rizer connects to HubSpot and reads contacts, companies, pipelines and stages, lost deals and disqualified leads, including the notes, emails and activity behind them. What it writes depends on the agent: the Intelligence Agent writes a loss intelligence card on the HubSpot deal, and the Recycling Agent, if you add it, enrolls contacts into nurture workflows, creates re-engage leads or deals, and pushes winback playbooks into HubSpot. In Managed mode Rizer does not create deals on its own: nurture enrollment is approved manually and re-engage leads or deals are created step by step. Data is encrypted in transit and at rest, and our SOC 2 Type II audit is in progress.
How long until the first real answer?
Connecting HubSpot is a standard OAuth flow, and the free audit takes about ten minutes to set up. The Intelligence Agent runs against history you already have, so the first answers come back the same day, then keep updating as new losses land. There is no data collection period to wait through.
What does it cost?
Pricing is monthly or annual and scales with the number of deal owners in HubSpot, so it grows with your team and your deal volume. Annual plans save 20%, and there are no contracts. Current tiers are on the pricing page; the Intelligence Agent is the base plan and the Recycling Agent is an add-on. If your setup is unusual, contact us for a custom plan.